FAQs

Will you restock ______?

Some items are limited in quantity and production. I cannot guarantee being able to reprint some items, so I strongly recommend customers to place pre-orders on items they really want.

What is a PRE-ORDER item?

PRE-ORDER items are products that require a period of production before they physically arrive to me. Production times will vary depending on the type of product, and will be detailed under the product listing.

Why has my order not shipped yet?

If your order includes a PRE-ORDER item, then it cannot be shipped until all items are available at hand. 

Generally it takes me about 1 ~ 2 week to fulfill orders. However, it may take longer around any major holidays.

This store is independently run by myself (SULKINGMOON). I do my best to fulfill everything in a timely manner while making sure that everything is packaged nicely and safely for you. I apologize for any inconveniences if your order has taken a long time to ship. As always, I greatly appreciate your patience and understanding! <3

Can I change my shipping address?

Yes, as long as your order has not been shipped yet. Please let me know as soon as possible at: sulkingmoon.shop@gmail.com

Where is my package?

You can check here for status updates with your tracking number. Sometimes there may be delays from the carrier's end, so please allow up to 24 hours for any delivery updates.

If your package shows as 'Delivered', please check with your local postal office first or allow up to 24 hours for the package to arrive as sometimes carriers are still en route.