If your order includes a PRE-ORDER item, then it cannot be shipped until all items are available at hand.

Once all PRE-ORDER items arrive to us and have been quality checked, then orders will be packaged and fulfilled. As always, we greatly appreciate your patience and understanding!

You can check here for status updates with your tracking number. Sometimes there may be delays from the carrier's end, so please allow up to 24 hours for any delivery updates.

If your package shows as 'Delivered', please check with your local postal office first or allow up to 24 hours for the package to arrive as sometimes carriers are still en route.

Yes, as long as your order has not been shipped yet. Please let us know as soon as possible at: sulkingmoon.shop@gmail.com

Some items are limited in quantity and will be noted as such in their product listing. We try our best to reprint/remake items as often as possible. However, due to either manufacturing costs or time restraints, we cannot always do so. Thus, we strongly recommend our customers to place pre-orders on items they really want.